Privacy Policy

1. Introduction

Escape Hour LLC ("Escape Hour," "we," "us," or "our") operates the website escapehourvineyard.com and provides immersive escape room experiences at our physical location. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

• Booking Information: Name, email address, phone number, group size, and preferred date/time when you make a reservation.
• Payment Information: Credit card or payment details processed securely through our third-party booking provider (Resova). We do not store your full payment card information on our servers.
• Contact Information: Name and email address when you reach out via email, phone, or contact forms.
• Review Content: Any reviews, testimonials, or feedback you voluntarily provide.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, browser type, device type, and operating system.
• IP Address: Your Internet Protocol address, which may be used to approximate your general geographic location.
• Cookies and Similar Technologies: See our Cookie Policy for detailed information.

3. How We Use Your Information

• To process and manage your bookings and reservations.
• To communicate with you about your booking, including confirmations, reminders, and follow-ups.
• To respond to your inquiries and provide customer support.
• To improve our website, services, and customer experience.
• To send promotional communications (only with your consent; you may opt out at any time).
• To comply with legal obligations and protect our legal rights.
• To detect, prevent, and address fraud or security issues.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., Resova for booking, payment processors, email service providers, analytics providers). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Security

We implement commercially reasonable security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for up to 3 years for business and legal purposes.

7. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link in the email or by contacting us.
• Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, please contact us at hello@escapehourvineyard.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To make a request, contact us at hello@escapehourvineyard.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. Minors may participate in our experiences under the supervision of a parent or guardian.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, TikTok, booking platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: